Through Collaboration with Users, AI Becomes a Major Tool in Healthcare

In the past two years, DRUID AI has seen consistent ARR growth of 2x per year, driven by global expansion. They opened new offices in London, Paris, Munich, Singapore, and Sydney, moved their headquarters to New York, USA, and continued to strengthen the enterprise capabilities of their Agentic AI platform.

There is a high demand for both patient-facing tools and internal automation, from AI support at the front line (reception) to intelligent assistance for administrative teams, our platform allows healthcare institutions to easily digitize and scale their processes, Andreea Pleșe, co-founder and CEO of DRUID AI, said in an interview with ICTbusiness. According to her, from the very beginning, they have been focused on developing robust AI solutions for key needs in highly regulated industries like healthcare, and this milestone confirms their ability to support global clients at scale.

How did DRUID AI become the first company from the CEMA region (Central and Eastern Europe, the Middle East, and Africa) to achieve this prestigious status?

DRUID successfully passed Microsoft’s rigorous technical audits and showcased impactful deployments with global healthcare providers, using AI agents built on the DRUID enterprise platform, powered by Microsoft Cloud and Azure OpenAI technology.  We’re honored to be the first company in the CEMA region to achieve Microsoft’s Certified Software Provider status for Healthcare AI. This recognition affirms our enterprise-grade approach to AI, grounded in performance, compliance, and tangible business value. From day one, we’ve focused on building robust AI solutions that address critical needs in highly regulated industries like healthcare, and this milestone validates our capability to support global clients at scale.

What were the key factors (investments, product development, partnerships) that contributed to this success?

Our success stems from a balanced investment in technology, customer collaboration, and strategic partnerships. We’ve worked closely with visionary healthcare providers who helped us build the highly adaptable platform tailored to real-world complexities. This co-creation model allowed us to embed 500+ ready-to-use AI skills into the DRUID platform, making us highly responsive to diverse business needs.

How much has the company invested in developing its AI solutions over the past year?

Beyond scaling our development team, we’ve prioritized strategic R&D and direct engagement with enterprise clients to continuously evolve our platform. Listening to customers has shaped our innovation roadmap just as much as our internal capabilities, and we view every deployment as an opportunity to improve our core product.

Could you share the company's revenue and profit figures for the last two years, and comment on them? How have these financial results influenced your further product development plans and expansion into new markets?

Over the past two years, DRUID AI has maintained consistent 2x YoY ARR growth, driven by global expansion. We’ve opened new hubs in London, Paris, Munich, Singapore, and Sydney, relocated HQ to New York in the US, and continued to deepen enterprise capabilities in our Agentic AI platform. This financial trajectory enables us to invest further in scalable infrastructure and international go-to-market efforts.

Are you planning any new investments or acquisitions to strengthen your market position?

We’re currently finalizing a Series C funding round to accelerate our global footprint and enhance our competitive edge in strategic verticals. Our immediate focus is on fast-paced growth through platform innovation and ecosystem expansion.

In the context of using artificial intelligence in healthcare, how exactly does DRUID AI support hospitals and healthcare facilities?

Powered by DRUID Conductor, our agentic AI orchestration engine, these agents work together in smart workflows to automate high-frequency interactions like scheduling, triage, billing, and patient monitoring—freeing up valuable time for care teams to focus more on direct patient interaction. With 95%+ accuracy and rapid deployment through prebuilt use cases, DRUID enables hospitals to boost operational efficiency and enhance the patient experience.

Which AI tools in your portfolio are currently most in demand in the healthcare sector, and why are they important to users?

There’s strong demand for both patient-facing and internal automation use cases. From AI-powered front-desk functions to intelligent support for administrative teams, our platform enables healthcare providers to digitize and scale processes with ease.

How would you assess the readiness of the healthcare market in the CEMA region to adopt AI more broadly?

CEMA is one of the most proactive regions when it comes to AI adoption in healthcare. We’ve seen forward-looking healthcare providers rapidly embrace our Agentic AI capabilities, which in turn fuels faster platform evolution across the board.

What does this certification and the status you have achieved mean for your customers?

Receiving the certification as a Microsoft Software Partner for healthcare is a clear signal that DRUID AI meets the highest global standards in security, performance, and integration. Our customers can deploy fast, scale confidently, and rely on verified accuracy—all within a Microsoft-trusted ecosystem.

What are the advantages for hospitals, insurers, and other users in their daily operations?

From improved response times and cost savings to more reliable patient interactions, our platform delivers measurable benefits. In the global AI for healthcare market, we’re already seeing AI Agents drive:

• $3.6B in projected annual healthcare cost savings
• 8B interactions/year supported by AI Agents
• 44% of finance tasks are automated via GenAI
• 5B customer service hours saved globally

How does this certification influence users’ trust in DRUID AI and your products?

Our long-standing collaboration with Microsoft is a cornerstone of our credibility. It gives customers confidence in our enterprise-readiness and ensures they benefit from cutting-edge innovation with a trusted cloud partner.

What are your plans for business development and market expansion? Which regions or countries are you focusing on for further expansion?

Our current focus includes the USA and the EMEA region, although our customer base spans all continents. With a growing international presence and a strong partner network, we’re well-positioned to deliver on the global demand for intelligent automation.

Are you planning additional innovations or new products to meet the needs of customers in healthcare and other sectors?

Absolutely. Innovation is embedded in our DNA. We’re constantly enhancing the DRUID platform with high-level Agentic AI capabilities, new business skills, and deeper integrations, for better performance and ease of use, ensuring we remain the AI automation partner of choice for enterprises worldwide.